Returns
Fifteen days, no argument
Changed your mind, or it did not suit you? Send it back within fifteen days — opened bottles included, provided at least half remains. Here is exactly how, and the few cases we cannot take.
If it is not right
Sending it back is meant to be dull.
Repack it
The box it came in is enough
Put it back the way it arrived. You do not need the original tape or a printed label.
We check it
Opened and refunded, not argued over
Half the bottle left and fifteen days on the clock is all we ask. We would rather lose the sale than the customer.
How to return
Four steps, start to finish
- 01
Message us
WhatsApp your order number within fifteen days of delivery and say what you want to return.
- 02
We arrange pickup
In most cities the courier collects. Where they cannot, we cover the return charge.
- 03
We check it over
It comes back in its carton with the batch code intact. Opened is fine, so long as at least half the fragrance is still there.
- 04
You are refunded
Within three working days of the parcel reaching us, by the method you prefer — bank transfer or the same cash channel you paid through.
What we can take back
Any bottle within fifteen days of delivery, in the carton it arrived in, with the batch code intact. Sealed is straightforward. Opened is fine too, provided at least half the fragrance is still in the bottle — nobody can judge a scent from a paper strip, and we would rather you wore it for a week than guessed.
What we cannot
Opened gift and discovery sets are the one exception: their value is in the unbroken set, so once it is split we cannot take it back.
We also cannot take a bottle with less than half left, one damaged after delivery, or one whose batch code no longer matches the carton.
Who pays the return leg
If it arrived faulty, damaged or wrong, we do — both ways, and we book the pickup. If you simply changed your mind, the return leg is yours, usually Rs 250 to 400 depending on your city.
If we sent the wrong thing
Then none of the above applies. Tell us and we collect it and replace it at our cost, opened or not.
If a bottle is not genuine
Bring us the batch code and we will trace the shipment it came from. If we cannot account for it, you get a full refund and we stop buying from that source.
In short
The policy in four lines
Fifteen days
Counted from the day it is delivered, not the day you ordered.
Opened is fine
Provided half the bottle remains. Split gift sets are the exception.
Refunded in three days
From the parcel reaching us, not from the request.
Our mistakes are ours
Wrong item or not genuine, and the rules above do not apply.
