Tracking
Where is my order?
Send the order number on WhatsApp and we will tell you where the parcel is, the same day.
Where it is
Between us and your door.
With us
Packed and waiting for the run
Most orders sit here for a few hours at most before the courier collects.
On its way
Ask us any time
If the tracking has not moved in two days, message us. We chase it rather than tell you to wait.
The quickest route
Message the number on your confirmation with your order number. We can see the courier’s status directly and will tell you plainly whether it is moving, held, or out for delivery.
What the statuses mean
Booked means we have handed it over and the courier has scanned it. In transit means it is between hubs. Out for delivery means it is on a rider’s route today.
A parcel that has sat at one hub for more than 48 hours is stuck. Tell us and we will call them.
If you missed the rider
Couriers here usually attempt twice. If both are missed the parcel returns to the hub for a few days before coming back to us — message us and we will have it re-attempted rather than returned.
Tracking
How we handle it
One number
The line that took your order is the line that tracks it.
Same day answer
Within opening hours, Mon to Sat, 10am to 7pm.
We chase the courier
You should not have to sit in a courier helpline queue.
Nothing paid yet
A parcel in transit has cost you nothing so far.
