Refund policy
You have 15 days from the day your order is delivered to return it.
What we take back
Any bottle within those 15 days, in the carton it arrived in, with the batch code intact. Sealed is straightforward. Opened is fine too, provided at least half the fragrance is still in the bottle — nobody can judge a scent from a paper strip.
What we cannot take back
- Opened gift and discovery sets — their value is in the unbroken set.
- A bottle with less than half remaining.
- Anything damaged after delivery.
- A bottle whose batch code no longer matches its carton.
Who pays the return shipping
If the order arrived faulty, damaged, or was the wrong item, we pay both ways and book the pickup. If you simply changed your mind, the return leg is yours — usually Rs 250 to Rs 400 depending on your city.
How to start a return
Message us on WhatsApp with your order number and tell us what you want to return. In most cities the courier collects; where they cannot, we cover the charge.
How you are refunded
Within three working days of the parcel reaching us. Because we do not take card payments, refunds are made by bank transfer to an account in your name, or in cash where you are local to Lahore and prefer it. Cash-on-delivery orders are refunded the same way — we will ask for your account details when the return is approved.
If a bottle is not genuine
Send us the batch code and we will trace the shipment it came from. If we cannot account for it you get a full refund, and we stop buying from that source.
